Frequently asked questions
Everything you want to know before you book
From booking and cancelling to your return at Schiphol. Can't find your question? Call or e-mail us — we're happy to help.
Booking and paying
Do I need to book in advance?
Yes. We only operate on a reservation basis, so a space is genuinely held for your travel dates. You book online through our reservation system and receive immediate confirmation by e-mail.
How do I pay?
You pay for your booking online in a secure environment. The available payment methods are shown at checkout.
I haven't received a confirmation e-mail.
First check your spam or junk folder. If it isn't there either, please contact us at klantenservice@parkingschiphol.nl or 085 - 401 3918 with your name and travel dates.
Can I change my booking?
Yes, in the customer portal you can update your details and travel dates yourself. If that doesn't work, our customer service team will help you.
Can I cancel?
Cancelling up to 24 hours before arrival is possible if you added the optional cancellation cover when booking. Without this cover your booking is final. The full terms are set out in our terms and conditions.
Shuttle parking
How long does the ride to the departure hall take?
The shuttle ride takes 5 to 8 minutes on average. We recommend arriving at our location at least 3 hours before your departure time.
Do I keep my own car key?
With shuttle parking you park the car yourself and take your key with you on your trip. No one else drives your car.
Is the shuttle ride included?
Yes, the return trip is included in the price. There are no extra costs for fellow travellers either.
Valet parking
Where do I hand over my car?
With valet parking, you drive to Vertrekpassage, Vertrekhal 1e verdieping — tussen Vertrekhal 2 en 3. There, our chauffeur takes over your car and key.
Is anything recorded about the trips made with my car?
Yes. With valet parking we log the route, speed and duration of every trip made with your car, both when it is driven away and when it is brought back.
Where is my key kept?
Your key is stored in a fireproof safe at our location, under camera surveillance.
Arrival, return and options
What should I do once I've landed?
Call us after landing and once you have collected your luggage. With shuttle parking we agree on a pick-up point; with valet parking your car is ready at the same spot where you left it.
My flight is delayed or cancelled.
No problem, we track your actual return. Call us as soon as you know your new arrival time and we'll adjust accordingly.
Can my electric car be charged?
Yes, you can add the charging option for €35.00 when booking. Your car will be fully charged and ready for you.
Is covered parking available?
Yes, for both shuttle and valet parking you can choose a covered space. The number of covered spaces is limited; the reservation system shows what's available for your travel dates.
Are you part of Schiphol?
No. Parking Schiphol is an independent parking service provider and is not affiliated with Royal Schiphol Group.
Ready to book?
Enter your travel dates and see live availability and pricing in our reservation system.